Frequently Asked Questions

How can I make a complaint?

We are always happy to listen to our customers feedback and we will do our upmost to rectify any problems in a timely manner. When contacting us please be polite and courteous. Contact us via our ‘Contact us’ page.

How do I cancel my window cleaning?

If you wish to cancel your window cleaning just get in touch via the contact us form. Please provide a reason for your cancellation

I believe that you have damaged my property

Take a look at our T’s and c’s.

My windows are still dirty / You have missed a window / Do you offer a guarantee?

Yes, we offer a 48 hour guarantee with all our window cleaning. If you are not 100% satisfied we will come back and re-clean for free. To book a free re-clean, get in touch through the contact us page. Please note: There may be a call out charge applied if we find that the inside of the window is dirty or the double-glazed unit has failed. There may be one or two water spots lefts on the glass, this is the trade off between quality and safety. In addition to this, if you miss several months of window cleans this will affect the quality of the clean as dirt will build up in between cleans around your frames and your sills. To stop this from happening we recommend your keep up with your regular window cleaning schedule.

Do you do builders cleans?

Unfortunately not. Our pure water cleaning system uses a soft brush to remove everyday dirt. It is not designed to remove cement, mortar, paint or silicone.

Why haven’t you cleaned my front door?

If your door is an original wooden door with no threshold or weather strip at the bottom we unfortunately will not be able to clean your door.

How do I contact my window cleaner directly?

The best way of making contact is through the ‘Contact us’ page or by using one of our social media channels.

What should I expect after your first visit?

Your windows, frames and sills should be clean. If your last window cleaner used soapy water and a cloth to clean your windows or your windows haven’t be cleaned for a long time, you might notice a few spots or watermarks when the water has dried. This is totally normal, the pure water draws out left over soap residue and dirt from the frames. After the second clean your windows should be sparkling clean. Please note: There might always be one or two water spots left on the glass. This is the trade off between quality and safety.

Do you have liability insurance?

Yes we hold liability insurance.

Do you do ‘one-off’ window cleans?

Yes, we do one off window cleans, however these will cost more than a regular window clean and we take payment up front.

No rear access / Do you clean houses with no gate for rear access?

If you have no gate for rear access we can still offer our window cleaning services to you but it may have limitations. Due to previous insurance claims we no longer bring our hoses through customers houses. We can however, bring hoses through garages or utility rooms with hard flooring. If you’re not home on the day of the clean we would just clean the front windows.

Will the same window cleaner come each time?

Due to holidays, sickness and round optimisation it is not always possible to have the same window cleaner on each visit. We pride ourselves on providing a regular service and to do continue with this any one of our cleaners could attend. Our window cleaners will always be wearing their uniform with the logo and company name visible.

Do you come on the same day and at the same time?

No, your window clean can fall on any day of the week between the hours of 8.00 am and 6.00 pm.

What time will you arrive?

We don’t offer appointments or give times for our window cleaning service. However, if you have booked another service, this will be different. Just leave your gate unlocked for the day. We clean windows from 8.00 am to 6.00 pm.

Do you clean windows the old fashioned way?

We only clean windows using a water fed pole and without ladders because we believe it gives better results overall and is much safer for our operatives.

Do you clean the window sills and frames?

Yes, on every visit we clean glass, frames, sills and doors. Please note: There is always a chance of water and particles of dirt running out from the gap between the window and the sill after the operator has left your property. This doesn’t mean the operator hasn’t cleaned your sills. Over time the dirt trapped between the window and the sill will be washed out.

Do you clean garage doors?

Yes, if you would like to add the cleaning of your garage door and frame just let us know. We charge £10 per single garage door and £16 for a double garage door.

Do you clean internal windows?

Sorry, we do not currently clean internal windows.

Can you clean my windows above my conservatory or my extension?

Yes, we can normally clean hard to reach windows safely from the ground. If we can see the window we can normally clean it. If your conservatory or extension is long this might restrict access to certain windows.

I have a locked gate, how will you gain entry?

We send a text the day we are due to clean your windows. This is to remind you to leave the gate unlocked for the day. If we can’t gain access to the rear of your property because of locked gates we will clean the accessible windows only.

Why have you left my glass wet? What method do you use to clean the windows?

We use pure filtered and deionised water to clean your windows. This involves the use of a carbon fibre telescopic pole, a soft brush and 100% pure water which we have filtered through a 5 stage filtration process. We remove the dirt from your windows with a purpose made window cleaning brush then rinse the glass. The pure water is left on the windows to dry naturally.

Do you use ladders?

No we don’t use ladders for window cleaning or climb on flat roofs. Due to the “Working at height regulations 2005” we have chosen to put the safety of our operatives first and use the water fed pole system to carry out our window cleaning. The ladders that you see on our van help us carry out gutter inspections only.

You’ve come to clean my windows but haven’t cleaned my conservatory roof.

Conservatory roofs are booked in as a separate job and are not included in your usual window cleaning price. You can book a conservatory roof clean by using the ‘Contact us’ page or speaking to the cleaner the next time they clean your windows. Most customers have this done once or twice a year.

I’ve forgotten to unlock my gate for the window cleaner, can they come back?

Unfortunately as the window cleaner has a schedule to complete, they will not be able to return until your next clean. The cleaner will just clean the front on this occasion and will adjust it on the schedule so that you are only charged for this.

Have you / can you clean my Velux windows?

If your Velux windows are reachable without using ladders we will clean them, but the water fed pole and brush we use to clean your windows are very lightweight and sometimes struggles to remove baked on dirt due to the fact that no pressure can be applied by the operator. The only downwards pressure on the brush is from gravity. To clean them properly we always recommend that you spin the Velux over and clean them from the inside.

Do you clean windows in the rain?

Yes, we clean windows in the rain. Rainwater is relatively pure so it doesn’t effect the quality of the clean. However, if the rain is very heavy we will text to rearrange.

How do I pay?

You can choose from bank transfer or cash on the day of the clean.